Shipping Information
We deliver Australia and New Zealand wide to all residential and business addresses and also PO Boxes.
Shipping Methods
Orders will be processed and dispatched immediately upon receiving payment.
We provide a range of flexible shipping options to ensure your products arrive when you need them:
-
Standard Shipping within Australia:
Delivered to your nominated address within 3-5 business days. -
Express Shipping within Australia:
Delivered to your nominated address within 1-3 business days. -
Standard Air Mail to New Zealand:
Delivered to your nominated address within 7-10 business days subject to Customs clearance.
NB: Deliveries outside of metropolitan areas may take longer than guidelines above.
Australia and New Zealand wide Delivery Charges
Delivery charges are based on the weight and dimensions of the product(s) as outlined:
|
Standard Shipping Australia-wide |
Express Shipping Australia-wide |
Air Mail New Zealand only |
|
|---|---|---|---|
| Up to 500g | $7.00 | $9.00 | $15.00 |
| 500g to 3kg | $11.00 | $12.00 | $42.00 |
| 3 kg to 5 kg | $17.00 | $20.00 | $60.00 |
| 5 kg to 10 kg | $25.00 | $65.00 | $98.00 |
| 10 kg to 15 kg | $30.00 | $94.00 | $138.00 |
| 15 kg to 20 kg | $40.00 | $120.00 | $178.0 |
SPECIAL OFFER NOW ON - FLAT RATE SHIPPING!
FROM 15 APRIL 2011 TO 30 SEPTEMBER 2011 WE ARE OFFERING EXCELLENT SHIPPING RATES ON ALL ORDERS DELIVERED AUSTRALIA-WIDE. NO MATTER HOW BIG OR SMALL YOUR ORDER, YOU WILL ONLY PAY A VERY SMALL FEE OF $7.00 FOR REGULAR DELIVERY OR $9.00 FOR EXPRESS DELIVERY.
Delivery Details
- Deliveries are made by Australia Post (or Australia Post affiliates and contractors) between 9am and 5pm on Mondays to Fridays.
- Handling (packaging of goods) on all orders is free of charge. Fragile items, such as bottles and jars are wrapped in protective packaging to ensure they arrive safe and sound.
- All deliveries (unless requested) are automatically shipped with an ‘authority to leave’ status. This means more convenience for you if you aren't available to accept the order personally. However, if a driver, at his or her discretion, decides that it is not safe to leave an order, it will be taken to the nearest post office and a note left advising you to collect your order from there.
- Please note, to make things easy we offer delivey to any legal address, so you may wish to nominate your work address if that's more convenient for you.
- If an item is out of stock a member of the Benfatti team will contact you (via phone or email) with the option to either amend or cancel your order, or upon your request, have your order fulfilled at the first opportunity.
- Orders heavier than 20 kg may be subject to non-standard delivery charges - If this is the case a member of the Benfatti team will contact you to discuss shipping arrangements to suit your needs.
New Zealand based customers only:
New Zealand based customers to this site warrant, understand and agree that:
- They will be liable for any customs charges, duties, or tariffs.
-
If customs impounds the goods sent from us, charges &/or cost of goods will not be refunded - For this reason we urge you to check with New Zealand Customs Service for further information on:
http://www.customs.govt.nz/contactUs
Phone within New Zealand: 0800 4 CUSTOMS (0800 428 786)
Email: feedback@customs.govt.nz
Shipping Worldwide (non Australian and New Zealand deliveries):
- If you require our merchandise to be delivered to a country outside of Australia or New Zealand please do not hesitate to contact us to discuss how we can accommodate your individual logistical needs:
Contact Benfatti for orders outside of Australia and New Zealand
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Shipping Information | Fine Italian Foods Australia - Benfatti
